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IMPORTANT NEWS

A Recent Microsoft Update is Impacting Sycle Noah Sync

Information, status updates, and steps to resolution are provided below.

THE ISSUE

Microsoft Update KB5066835

Microsoft's October 14th release is currently impacting SNS functionality. The Sycle team is closely monitoring for updates.

THE SOLUTION

Uninstall KB5066835

Please also note that Windows will try to reinstall that update, so it is recommended to pause Windows Updates until this is resolved. Steps you can take immediately are provided below.

Remove the KB5066835 update:

  • Go to Windows Update (press Windows Key + I).
  • Select “Windows Update” on the left side.
  • Click “Update History”.
  • Scroll down find “Uninstall Updates” and click it
  • In this list find the KB5066835 update, then press “Uninstall” on it. You may need administrator access.
  • Confirm the action if a pop-up appears, then restart your computer if prompted.
  • Noah System and Noah ES should now function. If that is not the case, please also uninstall updates KB5066131 and KB5065789

Pause Windows updates for the time being:

  • Go to Windows Update (press Windows Key + I).
  • Select “Windows Update” on the left side.
  • Under “Pause Updates”, select “Pause for 1 week”
  • This should prevent the KB5066835 update from being installed for the next week.

 

 

Additional steps:
Some customers report that simply uninstalling the updates is not sufficient. In this case it may be necessary to disable HTTP2 until an update is released. Please see Microsoft Advisor guide to perform these steps here.